"Your form of customer service is unfortunately rare in today's marketplace, and even rarer online. Your excellent and forward-thinking approach for handling this simple matter of a delay in product from your supplier, make me feel confident that you are fully able to handle any more serious problems that come your way. You have earned a long-term customer"
- Peter, VA
User Ratings & Opinions
28 total ratings
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Impedance mismatch!!
User: Gene Gerwin, Nov 17, 2007
Pros:
Great product
Cons:
Doesnt work with Treos
Ume technical support says theres an impedance mismatch between Treo phones and their product!!
I bought two (one for myself and one for my wife) and constantly got crackling sounds. If you accidentally rotate the jack even slightly your call can be instantly dropped!!
If you buy one, plan on shipping it to Ume for modifications to fix the impedance problem. However, they are seriously backlogged. Ive been trying to get mine repaired for two months.
Complete Misrepresentation
User: Dan D, Sep 18, 2009
Pros:
None
Cons:
Expensive, Awful Sound Quality, Loose fit
So I could have purchased a $5 headset for my Centro, but decided, based on the advertised background noise cancelation feature and apparent quality of product, along with the high price, that this must be a a decent headset. Boy was I wrong. Headset came in today, and I tested it in three situations. - I first recorded my voice in a quiet room. My voice was real tinny, scratchy, and cheap sounding. There also seemed to be "background noise" although the room was closed and very quiet. Next, I recorded myself talking normally while walking through the house. A television was on in an adjacent room and a ceiling fan was also on. My voice was again very tinny and scratchy and, although the house was fairly quiet, it seemed all background noises were amplified. In the last test, I tried it while sitting in the living room, with the TV on and the ceiling fan running - far below the intensity of sound that is in the advertisements for the headset. The headset seemed to PREFER background noises over my own voice... they actually seemed amplified, and my voice was barely discernible. I also lowered my voice to a whisper, as in the advertisement, and my voice was no longer discernible. I am an engineer, and would be able to identify any obvious mechanical issues... In other words, I was using the headset correctly and it did not appear to be faulty. If you want a headset with the quality of a freebie that would come with a phone purchase or one you could buy at a convenience store on the fly, and money is absolutely no object to you, and you ignored the advertisement for this unit, then you might be ok with this. Other than that, this unit is not worth more than a couple dollars, let alone $150. I have no idea what the glowing "customer comments" on the Boom site are referring to, but its NOT this headset. Worse purchase Ive made in a long time.
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